Well, today was an interesting day. You think that your friendly neighborhood restaurant is run quick and easy, that nothing is really needed to work in there. But let me tell you, holy crap on a cracker, it takes a lot out of you. I did my host training today.
There is a LOT that goes into being a host. It's a lot more than just sitting you in a booth and giving you a menu. There are things you need to know, things you need to do, certain things you say, things to memorize (such as table numbers, server names, wait times, etc)...
I swear, my feet have never hurt me more. Running around all day with a huge crowd was crazy. I didn't think I was ever going to be done. But it worked out, I got done and learned it all.
Now, tomorrow is my last day of training... so, for now, I'm gonna run! Thanks for reading and remember, don't forget to tip your server. :P
YFFSG
(Your Friendly Florida Server Girl)
Saturday, June 14, 2014
Friday, June 13, 2014
Short Intro // Bad Grandpa
Okay, so since this is my first post, I'm going to make it very clear. I WILL NOT be telling anyone where I work. I happen to love my new job, but sometimes a person needs a place to let some frustrations loose.
This is my first example:
I am a server. I've never been one before, so all of my experiences are new to me. I'm not used to this funky, walk around on my feet serving coffee to random strangers all day.
I'm still technically in training, so this blog will be perfect for all of the newbies to the restaurant field.
Okay, so today.... I'm nearing my last day of training. I have the most wonderful trainer, and since I will also NOT be naming names, I'll just call her "D". "D" is the woman training me. I am her stalker for the next couple of days until I go on the floor by myself.
Today, while "stalking" her, we came across one of the "in and out" customers you will run across. This gentleman wanted his order, and wanted it right then and there. 'Oh, you have to cook it? Well, do it now. You are on a timer..' kind of person.
He was very impatient, so our neighboring server took his order while we were delivering to another table. She was very sweet for doing that. BUT! Mistakes happen....
His order was placed and finally came up. We served him promptly of course. But, this customer looked at us when we stuck down his food. Apparently the neighbor and/or "D" got a part of his order wrong. We brought one type of side, he ordered another.
He got so angry and said that it was typical to not get the type of service he wanted. If he'd wanted side 1, he'd have ordered it. Not mentioning WHICH side he ordered, we had to run back to find the neighbor. She told us his proper order once more and we served the gentleman his food again.
Anyway, that was my first bad experience with a customer. It was not fun, but I took his food to him and apologized like a good little server. We apologized profusely, yet to no avail. He was livid.
He now has the title of Bad Grandpa in my book. He's the type of old man you don't expect to see. You think of older men as sweet, butterscotch in the pocket of his button up shirt kind of guys.. Nope, this one was close enough to be a demon with gray hair. Oy.
Anyway, off I go! Got an early shift tomorrow.
Sincerely,
YFFSG
(Your Friendly Florida Server Girl)
This is my first example:
I am a server. I've never been one before, so all of my experiences are new to me. I'm not used to this funky, walk around on my feet serving coffee to random strangers all day.
I'm still technically in training, so this blog will be perfect for all of the newbies to the restaurant field.
Okay, so today.... I'm nearing my last day of training. I have the most wonderful trainer, and since I will also NOT be naming names, I'll just call her "D". "D" is the woman training me. I am her stalker for the next couple of days until I go on the floor by myself.
Today, while "stalking" her, we came across one of the "in and out" customers you will run across. This gentleman wanted his order, and wanted it right then and there. 'Oh, you have to cook it? Well, do it now. You are on a timer..' kind of person.
He was very impatient, so our neighboring server took his order while we were delivering to another table. She was very sweet for doing that. BUT! Mistakes happen....
His order was placed and finally came up. We served him promptly of course. But, this customer looked at us when we stuck down his food. Apparently the neighbor and/or "D" got a part of his order wrong. We brought one type of side, he ordered another.
He got so angry and said that it was typical to not get the type of service he wanted. If he'd wanted side 1, he'd have ordered it. Not mentioning WHICH side he ordered, we had to run back to find the neighbor. She told us his proper order once more and we served the gentleman his food again.
Anyway, that was my first bad experience with a customer. It was not fun, but I took his food to him and apologized like a good little server. We apologized profusely, yet to no avail. He was livid.
He now has the title of Bad Grandpa in my book. He's the type of old man you don't expect to see. You think of older men as sweet, butterscotch in the pocket of his button up shirt kind of guys.. Nope, this one was close enough to be a demon with gray hair. Oy.
Anyway, off I go! Got an early shift tomorrow.
Sincerely,
YFFSG
(Your Friendly Florida Server Girl)